My Transect account is loading slowly

Many factors can affect how quickly the Transect website loads.

If you notice, for example, that your Reports, Map, or Dashboard is taking an unusually long time to load, here are some things you can try:

  • If you're on a mobile device, make sure you're connected to a reliable data or Wi-Fi network. If you're not, try again once you have a better connection.
  • If you're on a computer, refresh the page.
  • Open another browser and see if the issue continues. Transect works best with modern browsers such as:
    • Chrome browser
    • Mozilla Firefox
    • Microsoft Internet Explorer 11
    • Microsoft Edge
    • Apple Safari
  • As your browser stores more cache and cookies, it could slow down. Clearing the cache and cookies can fix issues with items taking longer to load..

If your account is still taking an unusually long time to load, tell us more.