User Settings
      Back to home
      1. Help Center
      2. Account Management
      3. User Settings

      Having trouble logging in with your preferred browser?

      Learn how to troubleshoot browser issues by clearing your cache and cookies.

      Clearing your cookies and cache can help resolve various browsing issues, such as slow loading times or outdated content. Here's a guide on how to clear cookies and cache on popular browsers.

      If clearing cookies and cache doesn't work, we recommend using another browser and/or incognito mode.

      Chrome

      1. Click the three dots in the upper right corner of the browser.
      2. Select Delete Browsing Data.
      3. In the dropdown, choose the applicable time range (we recommend for all time).
      4. Check the boxes next to "Cookies and other site data" and "Cached images and files."
      5. When finished, select Delete data.

      Edge

      1. In the navigation bar, select Edge.
      2. Next, select Clear Browsing Data. 
      3. In the dropdown, choose the applicable time range (we recommend for all time).
      4. Check the boxes next to "Cookies and other site data" and "Cached images and files."
      5. When finished, select Clear Now.

      Firefox

      1. Select the hamburger menu (3 lines) in the upper right corner of the browser.
      2. Click Settings.
      3. From the left-side menu, choose Privacy & Security.
      4. Next to "Cookies and Site Data", click Clear Data.
      5. In the dropdown, choose the applicable time range (we recommend for all time).
      6. Check the boxes next to "Cookies and other site data" and "Cached images and files."
      7. Click Clear.

      Internet Explorer

      1. Click the Tools menu (gear icon) in the top right corner.
      2. Select Safety and then Delete Browsing History.
      3. Select Temporary Internet files and Cookies.
      4. Click Delete.

      Safari

      1. From the top navigation bar, click Safari.
      2. Next, select Settings.
      3. Choose Privacy from the navigation bar, then Manage Website Data.
      4. Select a specific application, or opt to Remove all.
      5. Confirm your selection in the pop-out.

      Still need help? Contact customer support using the chat or at support@transect.com.